CUSTOMER SATISFACTION IS A PRIORITY FOR NATEEO

Passion, customer satisfaction, quality, innovation and people: we have always carefully cultivated the seed of each value.

Caring for our customers is an ongoing commitment to the constant improvement of our services. We are trusted partners for our customers, not just mere suppliers, because our energy drives us every day to give our best to effectively meet our customers’ needs and expectations. Listening and paying attention help us to create tailor-made solutions and services and to share growth paths.

To deepen the meaning of this value, we interviewed Sabrina Andretta, Customer Care Manager at Nateeo with more than 30 years’ experience in this field, who works daily with dedication and availability to offer an optimal customer journey to our customers. Here is what she told us.

Sabrina, reputation and positive word-of-mouth contribute to the value of the company in a decisive way: both to reach new customers and to give continuity to relationships. There are techniques and strategies to maximise customer satisfaction: tell us ‘what a satisfied customer is’ for you!

“A satisfied customer is one who feels listened to, understood in his requests and needs, satisfied with the service given by his supplier, who does his best to take care of him throughout the customer journey.I believe that clarity and transparency are fundamental in the relationship with the customer, even in the most complex and delicate cases. Based on my experience, the main objective is always to support the customer in solving problems and collaborating in a fruitful way, always keeping in mind that the human relationship comes first, so as to build trust and improve the relationship in the long term. In fact, for us at Nateeo, customer focus is one of our core values!

My wish is that the customer has the knowledge and perception that we have done our utmost. This generates trust and satisfaction on the part of the customer, which is the best business card and the best advertisement for the company.The customer is at the centre of my work, if he is satisfied, I am satisfied too. Thank you is the watchword.”

How do you take care of a new customer?

“A new customer is like a person you meet for the first time to whom you ask all the questions you need to get to know better. For our customer care team, the aim is to receive as much information as possible from the customer so that the supply request goes through and is carried out in the required timeframe. This generates a positive experience for both parties from the outset and contributes to a solid and collaborative relationship over time.Always and in any case, kindness is needed, a smile can be heard even over the phone!”.

For Sabrina, a calm, kind and constructive approach to customers, based on solid interpersonal relationships, is the key to generating trust and satisfaction, ensuring an optimal customer journey.

Keep following us to find out what Nateeo’s other values are and how they guide and influence our corporate life.